Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: 13 September 2026

At Craftoa.com, operated by Mk Enterprise, we aim to deliver your craft materials safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on https://craftoa.com.

This policy applies to all orders shipped within India.

1. Shipping Coverage

  • We currently ship within India only.
  • We do not offer international shipping at this time.
  • We deliver to most serviceable pin codes across India through our trusted courier partners.

2. Order Processing Time

  • Orders are typically processed within 2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, sales, or festivals, processing may take slightly longer. We will notify you of any significant delays.

3. Estimated Delivery Time

  • Delivery timelines vary depending on your location, courier partner, and other factors.

  • As a general guide, orders may take anywhere from 2 to 12 business days to be delivered.

  • Actual delivery time may increase or decrease based on:

    • Your delivery pin code and distance from our warehouse
    • Courier partner serviceability and performance
    • Weather conditions, strikes, or other unforeseen events
    • Peak seasons or high order volumes

  • Delivery timelines shown at checkout or on the Website are estimates only and are not guaranteed.

  • We are not liable for delays caused by circumstances beyond our control.

We recommend checking the tracking link shared after dispatch for the most accurate delivery updates.

4. Shipping Charges

  • Shipping charges are calculated based on our courier partner's rates.

  • Charges may vary based on:

    • Delivery location and pin code
    • Package weight and dimensions
    • Courier partner selected
    • Current shipping rates

  • The exact shipping charge will be displayed at checkout before you complete payment.

Free Shipping:

  • From time to time, we may offer free shipping promotions on certain orders or order values.
  • Such offers are temporary and subject to change without prior notice.
  • Any active free shipping offer will be displayed on the Website or at checkout.

5. Cash on Delivery (COD)

  • Yes, we offer Cash on Delivery (COD) across eligible pin codes.
  • COD availability depends on your location and courier partner, and will be shown at checkout.
  • A COD handling fee may apply, as charged by the courier partner.
  • The applicable COD fee (if any) will be displayed at checkout before order confirmation.
  • COD orders are subject to the same return and refund conditions as prepaid orders.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email and/or SMS.
  • You can use this link to monitor your order status in real time.
  • If you do not receive tracking details within 3 business days of ordering, please contact us.

7. Order Confirmation & Updates

After placing an order, you will receive:

  1. Order Confirmation — via email immediately after purchase
  2. Shipping Confirmation — with tracking details once dispatched
  3. Delivery Updates — via courier partner (SMS/email)

8. Failed Delivery Attempts

  • Our courier partners will attempt delivery 2–3 times before returning the package.
  • If delivery fails due to:
    • Incorrect or incomplete address
    • Customer unavailable
    • Refusal to accept delivery
  • The package will be returned to us, and re-shipping charges will apply for another attempt.
  • Refunds in such cases may exclude original shipping charges.

9. Damaged or Lost Shipments

  • If your package arrives visibly damaged, please refuse delivery if possible and contact us within 24 hours.
  • If your package is lost in transit, we will coordinate with the courier partner and either re-ship or refund your order.
  • Please refer to our Refund & Return Policy for full details.

10. Incorrect Address

  • Please ensure your shipping address is accurate and complete at checkout.
  • We are not responsible for orders delivered to an incorrect address provided by you.
  • Address changes are only possible before dispatch. Once shipped, we cannot modify the address.

11. Delays Beyond Our Control

We are not liable for delays caused by:

  • Natural disasters, strikes, or civil unrest
  • Courier partner issues
  • Government restrictions
  • Force majeure events

We will, however, keep you informed and assist in resolving such issues.

12. Contact Us

For any shipping or delivery-related queries, please contact:

Mk Enterprise Aurangabad, Maharashtra, India 📧 contact@craftoa.com

Please include your Order Number in all communications for faster resolution.

13. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website constitutes acceptance of the updated policy.